Privacy Policy
Last updated: June 16, 2026
This Privacy Policy explains how personal information may be handled when a user visits RoadMate, submits a comparison request, contacts the website operator, or is connected with a participating third party.
Website operator and privacy contact
RoadMate is operated by RKW MARKETING, Registry ID / Entity Number 102116268, a Saskatchewan Limited Partnership registered on 2020-11-30 with its full registered address at 2040 Broad Street, Regina, Saskatchewan S4P 1Y3, Canada. Privacy questions may be sent to info@roadmate.com, raised by telephone at +1 306 257 1305, or mailed to the registered address. The website domain is roadmate.com.
RoadMate is an independent informational and advertorial website for the Australian market. It is not an insurance company or broker. When a third-party provider, broker, quote platform, or partner receives personal information, that party may become a separate controller of the information under its own privacy notice and applicable law.
Information we may collect
We may collect information you provide directly, including your name, contact details, postcode, vehicle information, current insurance status, approximate premium, consent selections, and information included in communications with us or participating partners.
Technical and usage information may also be processed by hosting, security, or infrastructure systems. This may include IP address, browser and device information, requested pages, referral information, approximate location derived from an IP address, timestamps, error records, and security events. The exact information available depends on the hosting and campaign environment used when the website is deployed.
How information may be used
Information may be used to respond to requests, connect you with third-party insurance providers, brokers, quote platforms, or partners, communicate about car insurance options, operate and improve the website, prevent misuse, comply with legal obligations, and maintain records of consent.
- To process and route a comparison or information request.
- To identify potentially relevant participating partners based on location and supplied details.
- To enable requested calls, emails, or text messages about car insurance options.
- To keep records of submissions, disclosures, consent language, and communication preferences.
- To investigate errors, misuse, fraud, security incidents, complaints, or legal claims.
- To maintain, test, measure, and improve website content and user experience where permitted.
Sharing with third parties
When you request a comparison or consent to contact, information may be shared with participating third parties that may offer or facilitate car insurance products or services. Those parties process information under their own privacy policies and legal obligations. We may also disclose information to service providers supporting website operations or when required by law.
Categories of recipients may include insurance providers, licensed insurance brokers, comparison or quote platforms, lead distribution partners, customer communication providers, hosting and security vendors, professional advisers, regulators, courts, law enforcement bodies, or a purchaser or successor involved in a legitimate corporate transaction. Information should be limited to what is reasonably necessary for the relevant purpose.
Consent and communications
By submitting the comparison form, you consent to contact from RoadMate and/or its partners as described beside the form. You may withdraw consent to future marketing communications by following the unsubscribe instructions provided in a message or by making a request through the contact method shown by the contacting party. Withdrawal does not affect processing that occurred before consent was withdrawn.
Because participating partners are separate organizations, a request made to RoadMate may not automatically stop communications independently controlled by a partner. Users should also contact the relevant sender or organization directly when exercising a communication preference relating to that organization.
Legal grounds and fair processing
Depending on the applicable jurisdiction and activity, information may be processed with consent, to take steps requested by a user, for legitimate business and security interests, to comply with law, or to establish and defend legal rights. Where consent is the relevant basis, it may be withdrawn for future processing. Where a legitimate interest is relied upon, reasonable consideration should be given to the interests and rights of the individual.
Cookies and technical data
This static version of the website does not include external tracking scripts. Standard hosting systems may still process basic technical information such as IP address, browser type, device type, pages requested, timestamps, and security logs. If analytics or advertising technology is added later, this policy and any required consent tools should be updated before deployment.
Retention and safeguards
Personal information should be retained only as long as reasonably necessary for the purposes described, to meet legal requirements, or to resolve disputes. Reasonable administrative, technical, and physical safeguards may be used, but no online transmission or storage method can be guaranteed completely secure.
Retention periods may vary according to the type of record, the status of a request, consent and suppression requirements, partner arrangements, limitation periods, tax or accounting obligations, security needs, and applicable privacy law. Information that is no longer required should be deleted, anonymized, or isolated in accordance with reasonable operational procedures.
Access and correction
Depending on your location and applicable Australian privacy law, you may have rights to request access to or correction of personal information, subject to lawful exceptions. Requests should identify the information concerned and provide enough detail to verify the requester.
Other rights may apply depending on the individual's location and the law governing a particular processing activity. These may include rights relating to deletion, restriction, objection, portability, withdrawal of consent, or a complaint to an appropriate privacy authority. Identity verification may be required before a request is completed, and some information may be retained where required or permitted by law.
State, territory, and international processing
Partners and service providers may operate in different states, territories, or countries. As a result, information may be processed outside your location and may be subject to the laws of the jurisdiction where it is processed.
Where information is transferred internationally, reasonable contractual, organizational, or technical measures may be used where appropriate. Foreign courts, regulators, or law enforcement authorities may be able to access information under local law.
Children
This website is intended for adults seeking car insurance information and is not directed to children.
Third-party websites and policies
Links or connections to third parties do not make the website operator responsible for their privacy practices. Users should review the privacy notice and contact information of each provider, broker, comparison service, or other organization before supplying additional information or entering into a contract.
Accuracy of submitted information
Users should provide information that is accurate, current, and submitted with proper authority. Information about another person should not be provided unless the user is legally permitted to do so and has given any notice or obtained any consent required by applicable law.
Changes to this policy
This policy may be revised when practices, legal requirements, partners, or site features change. The updated date above indicates the latest revision.
Contact
Privacy inquiries and requests may be directed to RKW MARKETING by email at info@roadmate.com, by telephone at +1 306 257 1305, or by post to 2040 Broad Street, Regina, Saskatchewan S4P 1Y3, Canada. Please include enough information to understand the request without sending unnecessary sensitive information.
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